Полезное:
Как сделать разговор полезным и приятным
Как сделать объемную звезду своими руками
Как сделать то, что делать не хочется?
Как сделать погремушку
Как сделать так чтобы женщины сами знакомились с вами
Как сделать идею коммерческой
Как сделать хорошую растяжку ног?
Как сделать наш разум здоровым?
Как сделать, чтобы люди обманывали меньше
Вопрос 4. Как сделать так, чтобы вас уважали и ценили?
Как сделать лучше себе и другим людям
Как сделать свидание интересным?
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Writing a letter of complaint
I was sorry to hear that
Please accept my sincere apologies for
I have thoroughly investigated your complaint
I apologise for the inconvenience
… due to circumstances beyond our control
I will personally make sure
I can assure you this will not happen again
I would like to explain
As a sign of our concern
I hope
Please accept …
I would like to point out
Hiring a Car
Car class:
| ECAR | - | economy car |
| CCAR | - | compact car |
| SCAR | - | standard car |
| LCAR | - | luxury car of a large size |
| car rental | - | a place of hiring a car and registration of documents |
| driver-guide | - | водій-екскурсовод |
| driver’s maintenance | - | one of the terms of hiring a car with a driver which fixes his accommodation and catering during all the period of hiring |
| drop of charge | - | a sum of money collected by a hiring company for delivering a car left by a client |
| express number | - | a number, which gets the user of the car after filling the card |
| mileage | - | кілометраж, пробіг автомобіля, що враховується при визначенні вартості оренди автомобіля. Вартість кілометражу зазвичай додається до добової вартості його оренди |
| mileage allowance | - | фіксований денний кілометраж при оренді автомобіля, перевищення якого спричиняє збільшення вартості оренди |
| mileage charge | - | тариф, що зазвичай використовується при перевищенні денного кілометражу під час оренди автомобіля |
| mileage unlimited | - | необмежений кілометраж – умова оренди автомобіля, згідно з якою кілометраж пробігу автомобіля в орендній платі не враховуються |
| private car | - | a car for individuals – a car with a driver serving individual tourists in accordance with a programme of the tour |
| waiver of responsibility | - | звільнення від відповідальності, тобто оренда автомобіля без водія, коли орендатор звільняється від відповідальності за нанесення ушкоджень взятому на прокат автомобілю чи в разі заподіяння шкоди цим автомобілем третій особі, за умови внесення, понад орендну плату, встановленого страхованого збору |
| collision damage waiver (CDW) | - | special insurance which means you don’t have to pay anything if your hire car damaged in an accident |
| third party, fire and theft | - | special insurance covering particular damage and loss to a car |
| refueling surcharge | - | a term when a hire car must be returned with a full tank |
| empty run | - | холостой прогон – перегон автомобиля, взятого в аренду без водія, до місця його передачі арендареві чи при поверненні з місця припинення оренди в прокатний пункт |
| policemen “Sleeping” | - | an artificial obstacle on the roads near social institutions (schools, hospitals, etc.) |
| Off-site services | ||
| Hotels arrange off-site services for guests. These may be excursions, walking tours, sporting activities, etc. | ||
| Amusement park | ||
| bareboat charter | - | hiring a yacht without a crew |
| boat trip | ||
| circle trip / round trip | - | a route, starting at one and the same point without repeating the interim points |
| city sightseeing | ||
| city tour | - | a tour packet with excursions, as a rule, it includes transport and a guide |
| entrance fee | ||
| excursion fare | ||
| excursion optional | - | an excursion which isn’t included in the programme and is offered in free time and for extra pay |
| excursion restaurant | - | a restaurant for tourist |
| factory tours | ||
| full day sightseeing | - | this excursion starts after breakfast and finishes by supper. In accordance with the route, tourist has dinner at the restaurant or take food with them. |
| guide official | - | a guide, having a license for conducting excursions |
| horseback | - | excursions on horses |
| nature train | - | a trip to the nature for 1 or 2 days |
| pot holing | - | Обстеження печер |
| power boating | - | motor boating |
| agricultural tour | ||
| Business Traveller | ||
| Hotels like to make sure their important guests enjoy a superior service. | ||
| Class of guests | ||
| VIP | - | a very important person. This might be a customer, like a company salesman, who makes regular visits. |
| CIP | - | a company important person. This means he is an important person in a company which the hotel does a lot of business with. |
| VVP | - | a very, very important person, such as the managing director of an important company. |
| business travel | - | деловой туризм |
| complimentary room | - | free accommodation of important guests, group leaders and etc. |
| executive floor | - | a floor in a hotel for business travellers. Additional facilities are available. |
| Facilities for a Businessman | ||
| plenty of staff on duty | ||
| high level of security | ||
| fridge | ||
| screen | ||
| coffee & tea making facilities | ||
| TV and video | ||
| VHS | - | video recording system |
| overhead projector | ||
| phones and fax | ||
| flip chart | - | a large pad of paper on a board |
| meeting table and chairs | ||
| PC and printer | ||
| a supply of stationary | - | paper, pens, envelopes, etc. |
| teletext | - | service or information in written form on television |
| white marker board |
a full range of extras: fruits, chocolate, wine, flowers
The rooms must be:
double or treble checked
near the lift
on the lower floor
The bed rooms are separated or interconnected with the office meeting rooms.
The rooms must have separate bathroom, toilet facilities and private bath.
Date: 2015-06-11; view: 343; Нарушение авторских прав; Помощь в написании работы --> СЮДА... |