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АрхитектураАстрономияБиологияГеографияГеологияИнформатикаИскусствоИсторияКулинарияКультураМаркетингМатематикаМедицинаМенеджментОхрана трудаПравоПроизводствоПсихологияРелигияСоциологияСпортТехникаФизикаФилософияХимияЭкологияЭкономикаЭлектроника
Curriculum Vitae
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| Name | Mike Mortimer | |
| D.O.B. | 12.06.72 | |
| Address | 157 rue des Laboureurs Moissy, 77550 | |
| Tel. no | ||
| Marital Status | Single |
Education
| § 09/93 – 02/94 | Certificate of Theme Park Management: Miami University, Florida, USA | |
| § 05/92 – 02/93 | Diploma in Hospitality Management: Neath college, Wales | |
| § 09/90 – 04/92 | Higher National Diploma in Tourism and Recreation management: Swansea Institute of Higher Education, Wales | |
| § 09/88 – 06/90 | BTEC National Diploma in Business and Finance: Fermanagh College of Further Education, Enniskillen, Northern Ireland | |
| § 09/83 – 07/88 | 8 GCSE – Grade B St. Joseph’s School, Enniskillen, Northern Ireland |
Languages
q English, mother tongue
q French, fluent
q Spanish, elementary
Employment Experience
Bienvenue Theme Park
Merville, France 12/96 - present
Attraction Lead Coordinator
§ Pre-operating, supervised the personal development of staff on standards customer care.
§ Compiled and arranged Safety Operation Procedures foe Attractions.
§ Managed employees’ daily schedule and delegation of tasks.
§ Monitored safe operation of major attractions in the Park.
§ Co-ordinated the show quality, ensured high standard of maintenance.
Supeworld Theme Park
Miami, Florida
2/95 – 12/96.
Inter Supervisor
q Implemented the Intern Programme.
q Planned and presided over Special VIP Events.
q Supervised the training of new employees on operating procedures.
q Participated in leadership development & trainer classes 03/94 – 02/95.
International cultural representative
§ Greeted guests and answered questions.
§ Took inventory of stock, organised shop displays.
§ Organised international cultural exchange events.
The Newbern Grotto
Newbern, Northern Ireland
06/90 – 09/90
Tourist International Assistant / Grotto Tour Guide
q Provided tourist information for local area.
q Guided international parties in one of the largest caves in Europe.
q Trained new employees on all aspects of cave guiding.
Interests
§ Folk music, judo, water sports
Additional information
1990 –1993 Sports club treasurer
1987 – 1990 Youth group leader
Referees
| Christophe Allain 23, rue de la Paix Moissy 77550 Paris | Anne Jones Director, the Newbern Grotto 14 Rodney Drive Newbern Northern Ireland BT 7448 DF |
A covering letter
(Address)
Mr. Anthony Mayer
Personnel Manager
Travel Unlimited
Stansted
Essex CM 24 1RY
(Date)
Dear …
In reply to the advertisement … (state where it appeared) I would like to apply for the … (state what you are applying for).
As you will see from the enclosed CV, although I am relatively … I have successfully … (state what you have done).
I therefore feel I … (state what you can offer the firm).
I believe I am hard working and reliable and would very much like to gain greater work experience.
I … interview whenever … and … near future.
Reservation & Check-in
Documents to deal with guests
| Hotel register | - | records all arrivals as they occur and gives details of all current and past guests. |
| Reservation form or card | - | standardizes the details of each booking, form the top sheet of any document relating to it. |
| Reservation diary or Daily arrival list | - | records all booking by date of arrival and shows all arrivals for a particular day. |
| Reservation chart | - | provides a visual record of all reservations for a period and shows rooms reserved and those remaining to be sold. |
| Room Status Board | - | shows all rooms by room number and floor and gives the current and projected status of all rooms on a particular day, with details of occupation. |
| Guest Index | - | lists all current guests in alphabetical order with their room number and provides an additional quick point of reference in large hotels. |
| Guest History | - | records all previous visits to the hotel for any individual and contains important statistical reservation and revenue data. |
Reservation system
| Amadeus | - | International computer reservation system. Thanks to it you can inquire hundreds of airlines, thousands of hotels and car hire companies all over the world. Amadeus allows momentarily reserve company services including railway services and tickets for all the entertainment. |
| Assured reservation system | - | guaranteed reservation by credit card. |
| Automated reservation system |
Computer Reservation System (CRS)
| Galileo | - | one of the leading computer reservation systems in the world. It is number one all over the world. It has agents – subscribers in Asia, Central and South America and East Europe. |
| Worldspan | - | a computer reservation system in the USA. It is the most dynamic computer system all over the world. |
Reservation and Check-in
| bed night | - | accommodation of a person in a hotel for a night. It is a unit for accounting the duration of tourists’ stay at a hotel and hotel loading |
| blocked rooms | - | rooms in the hotel, reserved for the arrival of a big group of tourists |
| booking confirmation / confirmed reservation | ||
| capacity | - | a number of rooms in a hotel |
| capacity controlled | - | a limited number of rooms in a hotel |
| check in time | - | the start of living in a hotel |
| check out time | - | the end of staying at the hotel usually 12 o’clock. The tourist must free a room or pay for another day |
| day rate | - | the rate used when someone rent a room for several hours during a day |
| deposit | - | a part of payment necessary for the confirmation of the reservation |
| deposit reservation | - | a reservation of a room with a payment one night in advance |
| double occupancy | - | a price for one person who is going to stay at a double room |
| extend a stay | ||
| stop sale | - | to stop the checking in because of the full loading of the hotel |
| vacant and ready | - | a room in a hotel ready for an accommodation |
| walk in | - | a guest in a hotel who came without a reservation |
| walked | - | a situation when tourists have a reservation, but their rooms are occupied. In this case hotel has to pay for their living in the other hotel |
| process guests | - | complete all necessary transactions necessary for the guests to stay |
| room rack | - | board containing cards showing the details of the room in the hotel |
| take smb’s contact details | - | write down smb’s name, address, telephone number, etc. |
Date: 2015-06-11; view: 1168; Нарушение авторских прав