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Staff of a Hotel
| Hotelier | - | an owner of the hotel |
| General Manager | - | controls the work of a hotel |
| House Manager | - | is responsible for Personnel, Sales, Resident, purchasing, accounts & restaurant department |
| Resident Manager | - | controls Front-of-House operation and Housekeeping, and their cooperation |
| Front Office Manager | - | supervises Front-of-House operations, work together with Head Receptionist |
| Head Receptionist | - | is the assistant of the Front-Office Manager. He / she looks after the reception area had has a good deal of contact with both staff & guests. Together with Front Office Manager is concerned with guests’ comfort and security and gets involved in training and staff development |
| Head Housekeeper | - | supervises Housekeeping operations |
| Housekeeper | - | is submitted to Head Housekeeper, gives orders to the chambermaids cleaners and porters |
| Concierge | - | provides for guests’ needs and special requests, is responsible for the safe delivery of mail and packages, makes theatre booking, organizes tours, travel arrangements |
| Night porter | - | is on duty at nights |
| Bell person | - | a staff consisting of porters, door keepers |
| Front Office porters | - | carry luggage from the car to the receptionists |
| Porters / bell hops | - | carry luggage from the receptionists to the room |
| Cleaners | - | clean the premises |
| Chambermaids | - | clean the guests’ rooms, make beds, make sure that everything looks right |
| Receptionist | - | welcomes guests, fills in guests, gives room keys, does some services, takes some orders |
| Personnel Director (Officer) | - | hires new employees, conducts interviews, generally looks after the staff |
| Executive Housekeeper | виконавчий директор | |
| Advance Reservation Clerk | - | makes reservations by phone of fax |
| Banqueting manager | - | organizes different parties |
| page boy | - | a boy for petty errands |
| Conference coordinator | - | is responsible for organizing conferences |
| Cashier | - | prepares guests’ bills |
| Enquiry clerk | - | gives information at the enquiry desk or by phone |
| Carpenter | - | repairs wooden things |
| Plumber | - | repairs water-pipes, tanks, etc. in buildings |
Date: 2015-06-11; view: 478; Нарушение авторских прав; Помощь в написании работы --> СЮДА... |