Telephone communication

1. Communication isn't only about presenting your own personal ideas; it's also

2. about listening to what others have to say. Listen to the what your boss or

3. customer is saying to, then repeat the statements back to the person to confirm

4. your understanding. If you're not sure in of the meaning, ask for more details to

5. ensure you don't do things the wrong way. This principle is used in first of all

6. while making business calls.

7. When making a business call, make it clear who is on the line and where one is

8. from as well as one's message when is on the phone. Smile and have a positive

9. attitude as the recipient will be able to read the caller and that will affect how they

10. react. When leaving a message, make sure of it is clear and brief. One should state

11. his name and who do he is and the purpose for contacting him. If replying to a

12. voicemail, try to respond as soon as possible and take into consideration the time

13. of the day. Don't call too early or too late, as it is polite to respect other's time.

1 4. Also be mindful of where one is not, the noise level and the people one is

15. around, when are trying to reach someone by phone.

16. If one is calling or leaving the voice messages, include time of availability for

17. callbacks. There is nothing worse than a callback coming to one when one is not

18. available. Use the telephone as a great communication tool do. Be polite and

19. always put oneself in the other person's position.

20. When listening to another employee or customer speak it is very important to be

21. an avid listener. Here are some obstacles you might to have to overcome:

22. filters and assumptions, biases and prejudices, inattention and impatience,

23. surrounding of environment.

24. A good way to overcome these factors is by using LOTS Better Communication

25. method. This method includes of four steps in order to produce good listening

26. skills and the ability to respond with an educated statement. The four steps of

27. this method are not: Listen, Observe, Think and Speak.

Date: 2016-07-05; view: 478; Нарушение авторских прав