Let us speak about the importance of small talk in business communication.

“Small talk isn’t just about being gregarious or entertaining, it is a gesture of respect.”

Brett Nelson, “Forbes”

Can you guess the names for the professional settings including “small talk” described below?

1. Any communication process between individuals that is intended to reach a compromise or an agreement to the satisfaction of both parties.
2. A conversation, such as one conducted by a reporter, in which facts or statements are elicited from another.
3. Casual or trivial conversation, chitchat about unimportant subjects of conversation, as opposed to serious or weighty ones.
4. An exchange of ideas or opinions.
5. Something, such as a lecture or speech that is set forth for an audience.

13. Skim the text and give your definition and purpose of “a small talk”.

Small talk is light and casual conversation that avoids obscure subjects, arguments, or emotionally charged issues. If you are like many shy people, you might think small talk is a waste of time, but nothing could be further from the truth! Making small talk is an easy way to get to know someone, create a positive first impression, and gain self-confidence.

Discussing general-interest subjects such as movies, music, theater, sports, books, food, travel, and such demonstrates to others that you are approachableand friendly. When you offer a few lighthearted comments or ask and answer questions, you send the message that you are ready, willing, and able to communicate. This is especially critical for other shy people who look for a "green light" or extra encouragement before they even consider participating in a conversation. When you make casual conversation, other people will conclude that you are a person with whom they can easily converse.

14. Can you imagine a marathon runner not warming up before a big race or an attorney improvising to the jury the key points of an important case? In each situation, preparation is the key to success. The same is true for mastering small talk. The first critical step in mastering small talk is preparing what you want to talk about and what questions you would not like to answer. Look through the possible topics and distribute them into two categories: safe and unsafe for conversation when you first meet a person. Give your reasons.

1. Weather and climate

2. Personal, health, money, or family problems.

3. Compliments on clothing

4. Hobbies and interests

5. Divorce or death.

6. Gory crimes and decaying moral values of Western civilization.

7. Layoffs and gloomy economic predictions.

8. Plans for the weekend

9. Terrorism, war, pestilence, and famine.

10. Cuisine and restaurants

11. Emotionally charged issues such as abortion, welfare, or capital punishment.

12. Books and newspaper articles

1. Sex, politics, and religion.

15. Can you suggest any more topics? Complete the table with the topics you usually start conversation with colleagues and clients.