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Situation 1





Teller: Next please. How may I help you?

Customer: Yes, I’d like to make a withdrawal from my saving account and cash a check.

Teller: Certainly sir. Please complete this withdrawal slip, with your name, account number and amount of withdrawal.

Customer: There you go.

Teller: Thank you. How would you like that?

Customer: Could I have two hundreds, two fifties, and the rest in twenties.

Teller: Here you are. I need you to endorse the back of the check you want to cash and I’ll need to see an ID.

Customer: No problem.

Teller: Here you are. Will that be all today?

Customer: Yes, that will do it. Thanks.

Teller: Thank you. Have a pleasant day.

Situation 2

A: Good morning, can I help you?
B: Yes, I'd like to open a deposit account.
A: Certainly Sir. Would you like a Silver or a Gold account?
B: What's the difference?
A: You can open a Silver account with just $5. The account comes with a cash card so you can withdraw your money at any time. The Silver account currently pays 5% interest. For the Gold account you need a minimum of $500, and you have to give 14 days notice to withdraw money. The interest rate is 6.5%.
B: I'll go for the Silver account.
A: How much would you like to deposit?
B: $500
A: And we'll need two proofs of ID; telephone bill, driver's license, credit card statement etc.
B: I'm sorry, I don't have any of those on me. I'll come back tomorrow.

Situation 3

C: Good morning, I'm the manager, how can I help you?
D: We'd like to apply for a mortgage.
C: Have you found a property you're interested in?
D: Yes we have.
C: How much would you like to borrow?
D: Well, the property is $75,000, but we have a deposit of $25,000
C: So you need a $50,000 loan. Do you have an account with this bank?
D: Yes, we both have accounts here. I've had my account for over fifteen years.
C: How much do you both earn?
D: I earn $15,000 a year and my wife earns $12,500.
C: That's fine. Now Would you like to complete this form.........






Date: 2015-10-18; view: 359; Нарушение авторских прав



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