Hotel Registration

It is important that the hotel receptionist should make sure that guests are registered correctly. A hotel register or, more usually, a registration card is used to record the full name, nationality, home address and signature of each guest. Foreign visitors must provide additional information such as passport number and its place of issue, and their next destination.

The receptionist should always check that the registration cards are completed correctly and legibly. If there is a query the receptionist should politely ask the guest for clarification. It is also necessary to make sure that the reservation details have not changed. After this the receptionist can inform the guest of the room number and rate. When large tour groups are checking in, it is useful for the tour leader to deal with the registration cards and hand them over to the reception desk himself. Accurate information on room status throughout the hotel is most important. A room status system must provide clear information and it must be capable of rapid alteration.

Questions:

1. What kind of information is requested on registration cards?
2. What additional information should foreign visitors provide?
3. Why must the receptionist check completed registration forms?
4. Why is it necessary to make sure that the reservation details have not changed?
5. Why is it useful for a tour leader to deal with the registration cards for a tour group?
6. Summarize the text.

Hotel Industry

Part I

In times past, inns were few and far between and at the end of the day the weary traveler could never be sure he would spend the night with a roof over his head

Today's travelers in many parts of the world may choose different accommodation. Accommodation is not a single product but the sum of a variety of different products. These products may include: location; price; food and drink; service; atmosphere; the customers; facilities such as room service, pool, fax machines, fitness centers, etc. Also a hotel may offer many services, including services for people who are not staying in the hotel, i.e. restaurants and bars, a meeting place for clubs and organizations, entertainment and recreation, stage conferences and exhibitions, facilities for sports and competitions, a place for company or family celebrations.

There is an official grading systems for accommodation which are set up to ensure uniformity of the accommodation "product" and to help guests choose accommodation according to their needs. The large monitoring organizations classify hotels by giving them stars.

Date: 2015-06-11; view: 707; Нарушение авторских прав