Exeter Reception Corp. Stocker Road Exeter EX4 4PY

INTERNAL MAILING

Dear Jerry,

As I explained on the phone, the problems we have been having with the operation of the CPT-8510 are the following:

1.The text on the screen sometimes fades when the operator is typing at the same time the Rotary VII Printer is in operation. This variation suggests a loose internal connection that may be subject to vibration when the printer is running off copies.

2. If we want to erase an entire disk, we have to do it one page at a time. The "0.5" code does not function for more than one page. This is very time consuming. Is it possible that there is a different erase code in our system?

3. The Sort operation has trouble alphabetizing lists that are more than 100 lines in length,

If your technician has any questions, I expect to be here from about 11 A.M. until 5 P.M. the rest of the week.

Thanks,

Nick Mascull,

Manager

BEST SALES Ltd.

Mail Room, The Old Library
Prince of Wales Road
Exeter, Devon UK
EX4 4SB

Amon&Sons Co.

Harriet Tomason,

Office Manager

Penryn Cornwall
TR10 9FE

Dear Mrs. Tomason,

We failed to receive your letter and the sample computer printout that documented the confusion that has been occurring in your shop as a result of the billing procedures used by our marketing department. I have looked into this situation personally and am convinced that the problem lies in our company's computer programming setup and not in the marketing operation.

Our entire system is being checked and reviewed by an outside consulting firm, and I am confident that we will resolve the problem to your complete satisfaction.

In the meantime, I have submitted a voucher to our accounting department to reimburse you for the costs incurred when you had to crate and return duplicate merchandise.

Thanks for your patience.

Sincerely,

Peter Jarrod,

Customer Care Dept.

Vajrapani Institute
P.O. Box 2130
Boulder Creek, CA 95006

Dear Mr. Kriplane,

Thank you for your letter requesting for a catalogue and discount terms. We enclose our latest catalogue with this letter.

As we are doing business for the first time, it is our policy to offer the following terms for all our titles (for purchases of 10 or more copies per title):

35% discount for cash purchases

25% discount payable within 60 days. Payment before 30 days is entitled for a rebate of 5%.

Further discounts for purchases in bulk are negotiable. Any query can be directed to the Sales Manager, Mr. Copper.

We hope to hear from you soon. Thank you.

Yours sincerely,

Ann Zelinsky,

Sale Manager

Digital World Inc.

310 Judson St Unit 2 & 3
ETOBICOKE, Ontario M8Z 5T6

Multiple Ltd.

234 Laurier Avenue West
Ottawa, Ontario, Canada
K1A 0G9

Dear Mr. Frankie,

We received your order for 6 sets of the Portable Player Model 500GX. We regret to inform you that the model is temporary out of stock as demand has far outstripped supply. Our supplier in Japan has informed us that it will take another 6 months before they can send a new shipment.

However, may we offer an alternative item that seems to have the potential of being a best-seller as well. This is the Trusound Portable Machine Model ZXS10.

This retails for USD348 and is the latest on the portable players range. Terms are as usual.

Thank you.

Yours sincerely

Emmett Brown,

R&D Manager