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Types of hotel accounts
| Profit and loss Account | - | Shows the net profit after electricity, rent, stationery, etc. has been deducted. | ||
| Trading account | - | Shows the gross profit at the end of the year. | ||
| Balance Sheet | - | A statement at the end of the year showing how the company is financed. | ||
| Fixed assets | - | furniture, kitchen, equipment, crockery, etc. | ||
| Long term liabilities | - | borrowed money which will be paid back over a long period of time. | ||
| Current assets | - | includes cash in the safe and in the bank. | ||
| Break-even point | - | when sales equal costs – no profit or loss. | ||
| Current liabilities | - | money which will be paid to suppliers soon. | ||
| Stock | - | Food, liquor and tobacco still in store | ||
| Bad debts | - | Bills which will never be paid. | ||
| Depreciation | - | Reduction of value of machines and furniture over several years. | ||
| Budget | - | planned financial figures for the future. | ||
| Overheads | - | includes rent, telephone, gas, advertizing. | ||
| Different methods of payment | ||||
| Cheque (British bank) | ||||
| cash | ||||
| traveller’s cheque | ||||
| credit card | ||||
| Eurocheque | ||||
| Precautions when dealing with different methods of payment | ||||
| Checking expiry date | ||||
| comparing signatures | ||||
| watching client’s sign | ||||
| writing the number on back | ||||
| taking imprint of card | ||||
| holding up to light and examine | ||||
| asking for passport or other identification | ||||
| phoning clients’ bank | ||||
| General words and expressions | ||||
| 48-hour release | - | system by which rooms have to be claimed or sold 48 hours (two days) before | ||
| availability chart | - | chart which indicates the number of rooms that can be sold for a particular period | ||
| commission | - | money that you get for selling something (usually a percentage) | ||
| deposit | - | sum of money which is the first payment for something, with the rest of the money to be paid later | ||
| discount | - | reducing in the usual price of something (usually a percentage) | ||
| expiry date | - | end of a period when you can use smth | ||
| Free Sale Agents | - | people or organizations which sell rooms on behalf of a hotel but without the need to check if rooms are available | ||
| imprint | - | mark made by pressing an object on a surface (e.g. the writing on a credit card when pressed on paper) | ||
| room rate | - | fixed amount at which a room in a hotel is charged | ||
| sales outlet | - | any department in a hotel which sells things to guests | ||
| service charge | - | amount (usually a percentage added to a restaurant bill to reward the waiters / waitresses) for their work (or another service) | ||
| All inclusive | - | the rate in which practically all hotel services are included | ||
| average daily rate | - | current prices for hotel service | ||
| blackout dates | - | certain days and periods when special rates are not applicable, especially on holidays or high season | ||
| bond | - | guarantee of client’s financial defence by means of insurance | ||
| bonus time | - | additional free living in a hotel | ||
| charge for handling | - | charge for service | ||
| extra charge | - | tip | ||
| extra cost | - | additional pay for additional services or increasing service quality, e.g. a room with a balcony, viewing the sea | ||
| fare basis | - | basis rate when calculating discounts | ||
| guest charge | - | general guest expenses included in the bill | ||
| Rack hotel rates | - | bill-of-fare for all the prices in the hotel depending on the season | ||
| run of house (ROH) | - | firm prices for all the rooms in the hotel | ||
| service charge & taxes | - | general expenses and payment for support of guests' service | ||
Date: 2015-06-11; view: 404; Нарушение авторских прав; Помощь в написании работы --> СЮДА... |