What is the purpose of the p/n number on the service tag? – it identifies the hardware installed in the laptop and is used to locate the correct replacenebt components

What should you do after disconnecing a WLAN antenna from the terminal on the WLAN module – cover the antenna connector with a protective cap

Which component is affixed using a thermal compound? – heat sink

8. Which HP Protect Tool feature prevents a user from removing a laptop's hard drive and putting it in a different computer? – DriveLock

9. What will happen if a user presses the Quick Look button when the computer is off? – the computer will start in QuickLook mode

10. How can you ensure that you are inserting an extended memory module correctly? – it is notched

Test 10

1. What types of processors do Apple’s mobile devices feature? – A4 and Dual Core A5

2. Which VPN protocol can use IPsec for encryption? – PPTP and L2TP

3. Where do you configure email accounts on the iOS 5? – Mail

4. Which HP notebook computer can support up to 12 GB of RAM and be converted into a tablet? – EliteBook Revolve 810 G1

5. What information must you provide to configure a smartphone to synchronize using Exchange ActiveSync? – IP Address, Subnet Mask, Default Gateway

6. Apple’s current mobile operating system is – iOS 9

7. What can you do to conserve power on a smartphone? – Disable 3G or 4G networks

8. On an HP ElitePad, where can you locate the HP Broadband Module serial number? – Etched into the back

9. Apple Computer’s three mobile devices are: iPhone, iPod Touch, and iPad.

10. What is the name of Apple’s voice-enabled Personal Assistant technology? – Siri

Test 11

1. Which is the least expesive option for HP Client Virtualization Services?– Presentation virtualization

2. Which ThinPro tool would you use to save the thin client image to a bootable USB drive? – ThinState

3. Which type of network connection allows a guest operating system to appear as a client on the same network as the host operating system? – Bridged

4. Which hypervisor is supported by RD Virtualization Host? – Xen

5. Which type of virtualization provides centralized management of client desktop operating systems and their applications? – VDI

6. Which protocol is used to connect to a desktop hosted by an RD Session Host server? – RDP

Test 12

1. Individual cloud services enable a single user to access the same data across two or more computers,tablets,and/or smartphones

2. What terms refers to the ability to synchronize personal information management data,user profiles and other configuration settings across multiple access devices? – User State

3. How do iCloud services recognize data to sync from an individual’s Macintosh computer and various iOS mobile devices? – Apple ID

4. What term is used to describe applications that combine the capabilities of both local and online applications? – Hybrid Apps

5. What term is used for two or more backups of files,folders, or system? – Redundant Backups

Test 13

System State – operating system configuration

Restore point – The operating system configuration

Incremental – incremental

System image – volume

Differential – all files since the last full backup

Full – all files in the backup set

Test 14

Compression cannot be used on files encrypted with EFS.

You should use a battery-powered vacuum to remove dust from I/O ports.

A service is code that executes in the backgrounds and does not display a user interface.

A service pack is a roll-up of multiple updates.

You can run Chkdsk to ensure that a disk does not have bad sectors.

You can terminate an application from the Applications tab of Task Manager.

A hard fault occurs when data must be accessed from the paging file instead of RAM.